nb999 Privacy Policy

1. Introduction

1.1 nb999 ("nb999", "we", "us", "our") is committed to protecting and respecting the privacy of all users of the nb999 platform at nb999.org ("Platform"). This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

1.2 By registering for an nb999 account, or by continuing to use the nb999 Platform after this Policy has been made available to you, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.

1.3 This Policy should be read alongside the nb999 Terms & Conditions available at nb999.org/terms-conditions.

2. Data Controller

2.1 For the purposes of applicable data protection legislation, nb999 is the data controller responsible for the personal data of users of the nb999 Platform. nb999 determines the purposes and means of processing personal data collected through nb999.org.

2.2 Where nb999 engages third-party service providers to process data on its behalf (for example, payment processors or identity verification providers), those parties act as data processors under nb999's instructions and are contractually obligated to maintain appropriate security standards.

3. Personal Data We Collect

3.1 nb999 collects the following categories of personal data from registered users:

3.1.1 Identity Data

• Full legal name as it appears on your CNIC;
• Date of birth (for age verification purposes);
• CNIC number and copies of CNIC documents submitted during KYC;
• Selfie photograph submitted for biometric identity verification.

3.1.2 Contact Data

• Pakistani mobile number registered to your nb999 account;
• Email address (where provided during registration or support interactions);
• City and province of residence (where provided).

3.1.3 Financial Data

• JazzCash or Easypaisa account number associated with deposit/withdrawal transactions;
• Bank account details (where bank transfer is selected as a payment method);
• Transaction history including deposit amounts, withdrawal amounts, and timestamps.

3.1.4 Technical & Usage Data

• IP address and approximate geographic location at the time of login;
• Device type, operating system, and browser type;
• Session data including login timestamps and session duration;
• Game and betting activity records including staked amounts, outcomes, and game types.

3.1.5 Communications Data

• Records of live chat conversations and email correspondence with nb999 support;
• Feedback, complaints, and dispute records.

4. How We Collect Your Data

4.1 nb999 collects personal data through the following means:

• Direct submission: Information you provide during registration, KYC verification, payment processing, or when contacting support;
• Automated technologies: Technical and usage data collected automatically when you access and use the nb999 Platform, including through cookies and server logs;
• Third-party sources: Identity verification data from authorised KYC verification providers; fraud prevention data from anti-fraud network partners; payment confirmation data from JazzCash, Easypaisa, and other payment processors.

5. How We Use Your Personal Data

5.1 nb999 uses the personal data it collects for the following purposes:

• To create and maintain your nb999 account and verify your identity;
• To process deposits and withdrawals and maintain accurate financial records;
• To comply with KYC, anti-money laundering, and responsible gaming obligations;
• To detect and prevent fraud, money laundering, and other financial crime;
• To enforce the nb999 Terms & Conditions, including age verification and self-exclusion;
• To provide customer support and respond to queries and complaints;
• To send account-related communications including transaction notifications, security alerts, and policy update notices;
• To analyse platform usage for the purpose of improving the nb999 service;
• To send promotional communications where you have opted in to receive them (you may opt out at any time).

5.2 nb999 does not use your personal data to build advertising profiles, and does not share your data with advertising networks or data brokers.

6. Legal Basis for Processing

6.1 nb999 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the nb999 Terms & Conditions, including account management, payment processing, and bonus administration;
• Legal obligation: Processing required to comply with applicable anti-money laundering laws, age verification obligations, and regulatory requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where those interests are not overridden by your data protection rights;
• Consent: Processing for optional purposes such as marketing communications, where you have given explicit consent that you may withdraw at any time.

7. Data Sharing & Disclosure

7.1 nb999 does not sell, rent, or trade your personal data to third parties. nb999 may share your personal data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard processors, Skrill, Neteller, and USDT TRC20 wallet providers, to process transactions on your behalf;
• KYC and identity verification providers: Authorised providers who assist with CNIC verification and biometric identity checks;
• Fraud prevention services: Anti-fraud network partners to detect and prevent financial crime across the industry;
• Game software providers: Where technically necessary to deliver the game experience, providers such as JILI, PG Soft, and Pragmatic Play may receive session identifiers and game activity data;
• Legal authorities: Where nb999 is required by law, regulation, court order, or governmental authority to disclose personal data.

7.2 All third-party service providers with whom nb999 shares personal data are contractually required to maintain appropriate technical and organisational security measures and to process data only in accordance with nb999's instructions.

8. Data Retention

8.1 nb999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and audit requirements.

8.2 Account data and transaction records are typically retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping obligations.

8.3 KYC documentation (CNIC copies, selfie photographs) is retained for a minimum period as required by applicable regulatory obligations, and securely destroyed thereafter.

8.4 Where you have requested self-exclusion, nb999 retains sufficient personal data to enforce that exclusion for its stated duration, including records that prevent re-registration during the exclusion period.

9. Data Security

9.1 nb999 implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and nb999's servers;
• Encryption of sensitive data at rest, including financial records and KYC documentation;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Multi-factor authentication for nb999 system administration access;
• Regular security audits and vulnerability assessments;
• Incident response procedures for the detection, reporting, and management of data breaches.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, nb999 will notify affected users without undue delay and will take immediate remedial action.

10. Cookies & Tracking Technologies

10.1 nb999 uses cookies and similar tracking technologies on nb999.org for the following purposes:

• Essential cookies: Required for the Platform to function correctly, including session management, login state persistence, and security token validation. These cannot be disabled without impairing Platform functionality;
• Analytics cookies: Used to understand how users navigate nb999.org, which pages are visited most frequently, and where technical errors occur. Analytics data is aggregated and does not identify individual users;
• Fraud prevention cookies: Used to detect suspicious session behaviour and flag potentially fraudulent access patterns.

10.2 nb999 does not deploy third-party advertising cookies or share cookie data with advertising networks. You may configure your browser to refuse cookies, though this may affect Platform functionality.

11. Your Data Protection Rights

11.1 As a user of the nb999 Platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data nb999 holds about you;
• Right of rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to nb999's legal retention obligations (for example, transaction records required for anti-money laundering compliance cannot be deleted on request);
• Right to restrict processing: You may request that nb999 restrict the processing of your data in certain circumstances;
• Right to data portability: You may request that nb999 provide your data in a structured, commonly used, machine-readable format;
• Right to withdraw consent: Where processing is based on consent (for example, marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

11.2 To exercise any of these rights, contact nb999 support via live chat or at [email protected]. nb999 will respond to valid requests within 30 days. Verification of identity will be required before personal data is disclosed or modified.

12. Children's Privacy

12.1 The nb999 Platform is strictly for adults aged 18 and above. nb999 does not knowingly collect personal data from any person under the age of 18. Age is verified through mandatory CNIC-based KYC verification during account registration.

12.2 Where nb999 discovers that personal data has been collected from a person who was under 18 at the time of registration, that account will be immediately closed, all personal data will be securely deleted (subject to any legal retention obligations), and any deposited funds will be returned to the source payment method.

13. International Data Transfers

13.1 nb999 operates infrastructure that may involve the transfer of personal data to servers or service providers located outside Pakistan. Where such transfers occur, nb999 ensures that appropriate safeguards are in place, including contractual protections requiring recipient parties to maintain security standards equivalent to those described in this Policy.

13.2 Game data processed by software providers (including JILI, PG Soft, Pragmatic Play, and others) may be processed on servers in their respective operating jurisdictions. Such providers are bound by contractual data processing agreements with nb999.

14. Updates to This Privacy Policy

14.1 nb999 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform functionality. The date of the most recent update is displayed at the top of this page.

14.2 Where updates are material, nb999 will notify registered users via the mobile number or email address associated with their account. Continued use of the nb999 Platform following notification of an updated Policy constitutes acceptance of the revised terms.

15. Contact Us

15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way nb999 handles your personal data, please contact the nb999 Data Privacy team through any of the following channels:

15.2 Where you are not satisfied with nb999's response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.